Terms and Conditions

We appreciate you as a customer and value dealing with you with transparency and integrity. As part of this we must ask you to accept that, by ordering with us, you are accepting our Terms and Conditions below:

Shipping:

SHIPPING COSTS: Generally, to Australian capital city metro areas orders over $150 before GST will be FREIGHT FREE.  For orders under $150 before GST, freight within Australia is only $10.  We may contact you with additional freight charges for particularly large or heavy orders and/or for orders to non-capital city locations.

TIMING TO DISPATCH AND DELIVERY: Orders are dispatched within 3 working days from our warehouse in Leichhardt, Sydney.  Orders should be received within 2 to 7 days (14 days for remote locations).  If there is to be any delay with dispatching your order we will contact you within 3 days of your order.

ORDERS TO GO OUTSIDE AUSTRALIA:  Your purchase will not incur Australian GST.  Please email us with your address and the quantity of each product you intend to order.  We will reply with a freight charge and instructions on how to place your order on our site.  Of course, if you think the freight is too expensive you will be under no obligation to proceed.

Refunds & Returns:

In the unlikely event that something is wrong with the product or we dispatched the wrong product we will give a full refund and pay the return freight. If you change your mind or ordered what you don’t want you can return the goods to us (at your expense) and on receipt in good order and condition we will refund 80% of the value of your order excluding any freight charge.

Payment Options:

You can pay by Direct Deposit, PayPal, Mastercard (via Paypal) or Visa (via PayPal).

Provision of Tax Invoice:

You will receive a tax invoice with your order showing the GST amount.  The prices shown on our website do not include GST.  GST is added on checkout.

About Us:

Certificates Plus is a division of Image Display Creations (IDC).  Under the IDC banner we have been manufacturing, importing and customising paper products in Australia since 2003.  IDC has built an impressive client list including Corporates, Universities, Colleges, Schools, Training Organisations, Government Departments and Authorities, Religious Organisations and more.  In 2019 IDC started Certificates Plus to cater to those unique customers purchasing certificates and associated products.

Privacy:

When you order we will ask for your name, postal address, email address and telephone number. If you provided this information then not more than once in three months we might email you regarding new products and special offers.

If you subscribe to our mailing list we might email you not more than once per month regarding new products and special offers. We will always have an “opt-out” option and your information is kept secure.

We will only share information with other organisations under strict privacy provisions for fraud prevention or investigation. Your information is not provided to anyone or any other organisation for marketing purposes.

Like all shopping websites, this website uses Cookies which use identifiers such as MAC addresses and static IP addresses to help keep track of your shopping cart contents. Once you have finished your shopping we do not retain any of this information.

Like most websites, this site also uses Cookies to help customise the website for visitors (eg by identifying whether you are on a computer, mobile phone or tablet). Combined with tracking technology we gather statistics on devices (computer, mobile or tablet), browser type (Chrome or Edge etc), operating system, number of visitors and page views. Our site’s Cookies can not collect personal information (name, address, email etc).

Copyright and Website Content:

The content (images and text) of this website is copyright.  As long as you reference this website, you are welcome to email, social media post or blog post our content (images and text) to inform others of our offerings (we will appreciate it 🙂 ).  Businesses are welcome to use our content for promoting and advertising our products to their customers (as long as the business is sourcing the product via us).  If you are unsure please email us.

We do our best to ensure the accuracy and completeness of product  information.  However we do not provide any warranty or guarantee as to the accuracy and completeness of the information on this website. Our liability with respect to errors is limited to replacement of product or refund of purchase funds.

The content on this website (including pricing) may be changed without notice.